It was a horrific experience. We ordered a “Superior” room for 4 persons, but there were only one bed, which was smaller than a Queensize bed, and the other was a couch which could be folded out, but it was unstabil, it was falling apart, no bedsheets no blanchet nor pillows. Under the bed as well as the couch was dirty with bottles, trash, vape liquid which might indicate the cleaning is at best, quickly performed.
As we ordered a “Superior” room, it was listed with a bathtop, which is one of our criterias, due to the small kids, we got a room without, and worst of all we got close to zero help from the reception, after approx 40mins of waiting.
We didn’t get help with any of the above, and was told we could try and reach out to the cleaning lady, which they did not know was at the location. They told us we could try and come the following day and ask again at 10am as that was when the reception time opened, even though we came at 3pm were it was open.
All and all there is no good ratings to give at all. At least to expect is help from the reception, which as mentioned was close to zero.