citizenM New York Times Square

When we arrived to our room, a large wooden panel had broken off the side of the bed completely and was laying on the floor. Also, the room was very warm and would not cool off. It took approx 5 hours before a relatively comfortable temperature could be achieved. Lastly, the rooms are very undersized, even by NYC standards. It was beyond tiny. For the same cost, a much larger room could be afforded. The a/c was easily the slowest in getting to my desired temperature of any hotel I’ve ever stayed in. And the room is easily the smallest I’ve stayed in, making the former issue even more noteable. Lastly, I’ve never experience such blatantly broken furniture in a hotel - let alone a “4-star” hotel. This hotel would certainly be no more than a 3-star where I’m from. Service was great though, and the rooftop bar and deck is beautiful.

Close enough to everything in Times Square to walk, but far enough away from the hustle and bustle to be comfortable. Very cute decor, efficient rooms.

Very innovative and subtle luxury. I really like the vibe of the hotel and wished I spent more time there to enjoy all the amenities

Tiny room. Hair on bed - not mine after housekeeping came.

Very nice room, just small. No bathroom light switch?