The Edgewater

Top end Madison hotel, very white glove and lots of in house amenities. Only complaint is the nonnegotiable “resort fee” and parking fee which changed the price tag substantially. Bottom line was still on par for a high end hotel however.

Everything was fantastic- lakeside location, drinks at the bar, room service, the room, amenities, etc.

The Edgewater is fine. It’s clean and most of the rooms are comfortable, save for some of the outdated ones in the old tower. They have hard beds, lousy views and smell a bit like my gran’s house - and not in a good way. The real problem with the Edgewater is the service. For a self-styled “resort” hotel, it woefully under performs. The service staff are slow and largely incompetent. The check-in process is lengthy and ham handed; valet is understaffed and un-responsive; and ordering from room service is an exercise in pure frustration - assuming you can find a room service menu in the first place. Given the options available in Madison, I can’t not recommend the Edgewater. It is the best game in town. But don’t read that as an endorsement. There is a lot of room for improvement here.

The room we had gave us a view of fraternity home with them looking back. Sadly i don't think i will ever go back even if it was free.

The restaurant was terrible had to send it back over cooked pork chop very expensive. The following morning my breakfast order was wrong. Not what it was rated at all would not go back.