Royalton Park Avenue

In New York for a family holiday, we stayed at this great hotel on Park Avenue, a great location in central Manhattan excellent facilities and amenities the roof top pool with its views of the Empire State are quite a buzz. Staff to mention, Hussain at the pool, Nina and Cherry at reception, and for those whose names I didn't get the waitress at the pool area and the door men who were all very attentive and welcoming Stay here you'll love it!

Room was nice. Everything else about the stay didn’t even meet the minimum standard for this price point. We didn’t get any help with our luggage and one of us had a cast on our leg. The pool was small dirty and crowded. Coffee in the room was not complimentary and on top of that, there was a significant hotel fee...Given that we didn’t even receive the minimum of service you’d expect at a holiday inn, I was very disappointed in Royalton. Again, the room was nice but we certainly did not get the kind of service you pay for at this price. Find another hotel!

The hotel was beautiful and clean. The room was big. Breakfast was great! Customer service was exceptional! I will definitely stay here again.

I choose to stay at Royalton to celebrate my birthday and for the most part I was pleased with my experience and would've loved to stay longer. The gentleman who checked me in when I arrived was very accommodating to my group's needs and I had no issues with my room. However, the security guard at the pool was very rude and condescending when my friends and we attempted to enter, as if we were not paid guests. As the only people of color in the pool area, this made me very uncomfortable.

Hotel was very good. Lots of stores and restaurants around the hotel