Embassy Suites Tuscaloosa Alabama Downtown

There are plenty of very nice hotels in the area, avoid this hotel if you want to be taken care of. We pay the higher prices to have a nice stay, but never imagined am Embassy Suites would let us down. The website showed they were still offering the buffet breakfast and manager's reception so we booked our room here. I also included an extra guest in my room which increased the price, but would allow them to join us for breakfast and the reception. I was given two choices to select, the higher price included the breakfast so I paid that price. When we get to the hotel everything changed, they gave us a bottled water, apple and snack bars. This place is not what we payed for, broken toilet handle, hallway floors not clean, we didn't expect room service but clean towels, soaps, etc. for the next day would have been nice. I called Hotels.com and they did their best to make things better and gave me a $100 voucher for my next booking, but I want future travelers to know that they should not expect what they are use to from Embassy Suites at this location. The property is nice and location is great, but they could have at least tried to make this a good experience. Instead the clerk wanted to argue with me about what is on the website. All they had to do is look at their own website and see that they are advertising all of their usual amenities and charging for them too. I wasn't in the mood to argue, so I just dealt with what I had. Beware the bait and switch.

Beautiful decor and comfortable. The staff did the best they could during a pandemic. Would love to stay a couple nights again in the future.

Stayed one night during the COVID-19 outbreak. Appreciated how careful the hotel was about the health of customers. Our room was extremely clean and comfortable. Appreciated how hotel closed down public spaces and provided a very nice sack breakfast instead of a buffet. Wonderful hotel.

We love this hotel. It's in a great location within walking distance of many great restaurants. The happy hour is always great too.

Beautiful facility with a great welcome reception and tasty breakfast.

Great hotel! Free breakfast is awesome. Nice staff and ambiance. Love the suite style room.

Great great staff very helpful and courteous

Great place to stay! Awesome location, clean and comfy rooms! A terrific restaurant and bar, complimentary happy hour with snacks, breakfast omelets cooked to order! What else is there?

Spotless room, very quiet and great location