10/6 Jó
2025. augusztus 26.
Communication should be transparent
Fantastic room!
Fantastic service!
Fabulous breakfast!
A very sincere smile from the whole team!
But I sincerely would not have booked here for my holidays in Hanoi, if I knew beforehand that every morning I would be woken up at 0745 by people drilling holes next to my room! You should have made customers aware of this while booking.
According to your notice in the elevator the works were supposed to last up to the 20th or the 22nd; but they are still drilling on the 26th morning…
Overall great facilities and services; but disgusted with the ongoing drilling noises; which would have been a very valid reason for me to cancel my holiday booking here and to look for something quieter elsewhere!
I regret to say that - But this was very inconvenient and inconsiderate on your part!
T
T, 5 éjszakás családi utazás
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