Radisson Collection Hotel, Hormuz Grand Muscat

The hotel is nicely laid out and very attractive. However, considering the cost, the service is not up to scratch. Particularly when ordering, a frankly mediocre, lunch at the pool, the server was quite rude and not accommodating. The location is also quite remote and there's not much around, meaning that you have to drive or take a (very expensive) taxi to get around. I'd probably not stay again if I return to Muscat.

Hotel is great as are the front of house staff and the staff in the restaurant downstairs.... Had an issue with the electraics in my room which caused me to have to change rooms at 1AM, handled badly at the time, however the GM, Pablos was on the ball as soon as he was aware..... would have been a 5* rating but my experience was really much more of a 4*. Maintenance staff need customer service training.

I had to sleep in my colleague’s room for the first night as my room suddenly started stinking at night. Had to leave early for work the next day. Next day the room was fine and cleaning team took care of the issue. I request for a compensation of 700 AED ie the charge I paid for the First Night.

The place is simply amazing, the rooms were big, the bed is so so comfortable and the cleaning team do a great job. The breakfast is a must.

Two issues: (1) I did not get what I requested, ie. King size bed. Only got to know about it upon checking-in. I am very particular about the bed size. This has to be communicated to me prior to my arrival. (2) Security. I expect no one to enter my room when a notice sign of "Please do not disturb" is hung at the door. There are reasons for doing it. Twice it happened when someone entered my room when I am out for meetings although there is a clear sign of "Please do not disturb". Overall, it was a pleasant stay in the hotel.