The Paul Hotel NYC-Chelsea, an Ascend Hotel Collection Member

Accidentally my driver's license got left in their photocopier at the front desk, probably because of confusion at the time I checked in. Someone else in the hotel had a medical emergency and an ambulance had just arrived for that person. I entirely forgot to ask for my license after checking in. But the front desk person the following morning called my room to say my license was there at the front desk. It was so good of them to follow up and make sure I got the license back.

As soon as I got to the hotel I noticed how new it was and I really liked that especially considering the surrounding area itself appeared to be pretty old. The room was a bit smaller than I thought however I've since learned that's standard for NYC. The one complaint I had was I thought the gym was in the hotel itself, it turns out they just give you guest passes for a gym a few blocks away. From the photos on the website it makes it seem like they have that beautiful gym onsite.

Quick trip to NYC with my daughter. We knew to expect a small room with bunkbeds. This room was exactly what we needed for our busy trip, only entering the room to sleep. Thankfully our room had a huge window with a perfect view of the Empire State Building so it didn't feel claustrophobic. The shower curtain had an unfortunate moldy smell, surely it doesn't get completely dry due to lack of ventilation, a partial glass door would be better. The bunkbed was comfortable. My daughter and I are both slender people and around 5'5" , I can't imagine this type of room working for anyone tall or larger than us. I think this hotel is overpriced and would only stay there in the future only if the prices go down.

Check in was super slow. Got into room and one if the pillows was dirty/previously used with a grease mark on it. Balcony door was unlocked, making entry to room from balcony/adjacent guests very easy. Construction going on at adjacent lots. Bathroom tiny. Beds comfortable. Restaurant was a joke- could not properly make a quesadilla. And it took FOREVER.

Close to everything, good size room, clean and friendly staff. Would recommend!