The Paul Hotel NYC-Chelsea, Ascend Hotel Collection

The room was for just sleeping so I choose the bunk beds. The issue I had with the room is that they divided a room and there was no sound control. I could hear the room attached to mine. They could hear me. Every little thing. Then the only other issue I had was that they called me to “remind” me that the room was a non smoking room and that the “manager “ did inspections of the rooms. When I informed the front desk clerk (male, didn’t get his name) that no one smoked in the room he response was very sarcastic to whomever he was speaking with on his end. These rooms have smoke detectors. If there was smoke. Guess what. It would detect. Other than that I enjoyed my time. I hope this can be a learning lesson on how not to assume and make your guest feel targeted for no reason.

The room was very comfortable, modern, and clean. My only complaint is that there was not a gym, and when I realized I had forgotted a comb in my packing, I asked the front desk and they didnt have anything like that available. I also needed to mail off a letter, and they were out of stamps so they said they could not mail it for me.

Convenient location and clean, but very noisy and the most stupidly designed bathroom I’ve ever seen - the floor was flooded every time we showered The bar / restaurant was also closed.

Friendly staff

This hotel is excellently located for all Manhattan sights and has a subway stop very close for any further trips. It's excellent value for money and rooms are well equipped with everything you need. Would definitely recommend and will use again.

Great location; view of the Empire S.B.

I paid for the Water tower room with a terrace and was checked into a different room. When I asked about it I was taken to that room and it turns out the terrace was covered by construction scaffolding. Construction is going on right across the street and there is no views as the write up says. I could’ve stayed somewhere else for the price and that would’ve had what I was hoping for.

The Paul was mostly great! It is clean and very cute. Our room was tiny but it’s NY and a place to sleep is all we needed. We had a room with bunkbeds which was pretty fun but is not for everyone. There was one small pillow and one thin blanket per bed but we requested extras and the friendly staff happily obliged. My biggest complaint is the paper thin walls. Still, we ran a fan for white noise and it was mostly fine. We would have loved a LOT more light by the bathroom mirror, as well.

The room was very small but otherwise was very nice! Staff were excellent!

Was told by someone calling themselves Edward (apparently at corporate), that we could shorten our stay (without penalty) if we provided notice by EOD on our check-in day. We called the weekend before specifically to determine how we should proceed. When I checked in and provided notice (with hours to spare), I was told it was too late to alter our booking - directly contradicting what we were told by Edward over the phone. The front desk was unhelpful, rather rude, and a subsequent email/outreach to the company has gone unaddressed (even though it appeared our situation was going to be taken care of). In the end, we were charge for one more night than we actually stayed. With all the good hotels in this area, we won't be going back to this one.