The Paul Hotel NYC-Chelsea, Ascend Hotel Collection

Nomad location W.29th Street. Small room - watch out for sharp corners as you sidle into bathroom! Large window but no privacy blinds: this means guests have to choose between daylight with all the builders in adjacent construction sites looking in, or no view/no light - such a basic thing to get wrong. Feeble shower in tiny bathroom. Didn’t try breakfast at $13 in basement.

Worst hotel stay ever! Not only is this hotel not clean and In a horrible location. The customer service is the worst I’ve experienced anywhere, at any type of establishment. I had so many problems with my stay. And cannot get anyone to call me back and address these issues. I have sent several emails, and left many messages. Nothing. When I was staying at the hotel, the front desk would always say they would have someone get a hold of me. Never happened. Construction going on early in the morning. Was not able to sleep. Cleanliness of the hotel was deplorable, room stunk and bathroom was not cleaned. This is not a 3 or 4 star hotel. But the worst part is the lack of communication from the hotel. AVOID THIS HOTEL!!

Even though I booked the hotel with my partner's name on the reservation, The Paul gave him a really hard time when he was attempting to check in because his name wasn't mine. Then, the room I had booked (standard King) wasn't ready, so they gave him a bunk bed room. This wasn't early check in: he arrived in New York well after 8 pm local time. The set up of the room was poor: his bed was near a light that was motion-activated, so every time he rolled over in the bed the light turned on. They put him in the correct room the next day, but this was such a disappointing experience, I won't be booking with the Paul again.

Hotel was good. Only complaint was the construction noise outside which the hotel had no control over. They have earplugs which tells me it’s been an ongoing issue and will continue to be for awhile.

The rooms are very small even compared to other places I've stayed in Manhattan, however, it was functional and clean. Great central location within walking distance to lots of tourist attractions as well as the rest of city. Only a few blocks to multiple subway lines. Construction across the street was quite noisy day and night (no fault of the hotel) but if you are a light sleeper, this may pose a problem. Earplugs were provided by the hotel. It is a busy part of the city so a certain amount of noise is to be expected.