Auberge du Carré St-Louis

I never got a confirmation nor a reservation number that the room was booked. I had zero visibility on this reservation and I was not able to find out the name of the hotel. Please refund me From: Do_Not_Reply@hotels.com Subject: Re: Re: Requested Email: Auberge du Carré St-Louis waiver reqeust - Case ID : [REQ:S-200794673] Date: February 11, 2020 at 2:25:30 PM EST To: gabriel.ponce@me.com Thanks for getting in touch. We’re happy to help and we’ll get back to you within 24 hours. -----Original Message----- From: gabriel.ponce@me.com To: customercare@hotels.com Additional Recipients: Subject: Re: Requested Email: Auberge du Carré St-Louis waiver reqeust - Case ID : [REQ:S-200794673] Sent: Feb 11, 2020 11:25:30 AM Hello, This is wrong. I didn’t hold the room I never got a reservation confirmation until today and the room was supposed to be occupied on Saturday. I need my money back or else I will take legal actions as per stipulated by the Office de la protection du consommateur Gabriel > On Feb 11, 2020, at 2:02 PM, customercare@hotels.com wrote: >  Dear Gabriel, > We have coordinated your case with Auberge du Carré St-Louisand they confirmed that you were tagged as no show. Since they hold the room for you, they are unable to authorize a refund. > > Thank you for choosing Hotels.com > Armando > Hotels.com Customer Service Team

Overall our stay here was quite nice, though due to the fact that the hotel is doing some renovations at the moment and seems to be adding more rooms finding the reception and our room was slightly confusing. We were placed in the new section and the room was lovely and bright, well cleaned and comfortable. The breakfast included was simple but nice, with particularly delicious croissants amid the usual breakfast foods. We would definitely stay here again, the staff were very helpful with any questions we had. Only downside was the code for the wifi quit working at midnight and we could not use the internet the following day, though as we were leaving early the next morning it wasn't too much of an issue.

Door was locked, no one let me in even though I had called in advance, I had to sleep in my car. They’re not even responding to my emails! No refund so far as well! Absolute worst customer service ever! Ridiculous!

Room was beautiful, well laid out and clean. The Bed was very comfortable. Outside the building and travelling up the stairs you wonder what you have rented but once you open the door to the room you are smiling from ear to ear as it is just beautiful and huge with all amenities. Highly recommend

Hard to find this place but we liked our stay. Fun neighborhood,lots to do and see. No wifi 🙁 but no big deal. Awesome Indian restaurant! Very nice breakfast! Had to pay more for parking

Good place!

Not so good

The room was very clean and I loved it however shower was horrible- I just couldn’t adjust to the right temperature both times - evening and morning. Also water was leaking in the toilet which bothered much- what a waste of water. I don’t think there is much control but you could hear exhauster running from other businesses loud enough that you can’t use TV

Neighbourhood was good. A 30 minute walk to old port or 2 stops on the underground. Had to keep asking the front desk for blankets and towels. No bedding was offered for the sofa bed. When asked we were given a thin blanket. Asked again and got another thin blanket.

Bonne localisation et pas cher