Hotel Indigo Lower East Side New York

Added a €30 a night fee to my room that wasn’t made clear when booking, and never refunded my security deposit despite only taking a cab of Diet Coke from the mini bar.. staff were rude and dismissive and the roof bar was off limits to hotel guests for New Year’s Eve unless you’d bought a ticket but we were never offered the choice.

Absolutely terrible customer service - I paid extra for a room on a high floor with a view and when I got there to check in they put me on the 3rd floor with a terrible view saying that's what I booked on Hotels.com, even though I had the confirmation of a higher floor with a city view. I was told there was nothing they could do because there were sold out. Then, my room was 80 degrees and blazing hot and it appears the thermostat was not working. I called the front desk and was basically told I was shit out of luck because there was nothing they could do. I have never written a review in my life but this was just awful

Overall the staff were wonderful and helpful. But our room was not ready at 3:15 when we arrived and after an hour of waiting they moved us to a different room. The view was fantastic but the AC in the room did not work and was stuck at 78 degrees. They had sent maintenance and they explained the general manager turns off the AC units after October so there was no way cool the room down. Lastly the overhead shower was broken, so we had to use extension.

I had semi-high expectations for the Hotel Indigo LES. However my expectations were not met. My husband and I spent three nights here, and while the hotel was fine, the stay was fine, there were a few things that bothered me. Room: The room view was great, nothing spectacular but it was a pretty view of the LES. One of the lamps next to the bed was missing a switch, or it was broken off. The shower was great, except for the rain shower head that didn't even work...Experience: During our stay there were a couple of times where we wanted to go to the bar and have a drink..unfortunately we were unable to do this because both Friday and Saturday night there were private events going on at Mr. Purple. With that being said, it was VERY loud in our room, we were on the 17th floor, and I believe Mr. Purple is on the 14th or 15th story. It was disappointing that I didn't even get to see the bar area because of these private events going on. To me, the hotel indigo felt like they gave more attention to the party-goers than the guests themselves. It was merely O.K. Nothing great.

I had to change my room from one bed to two beds and they said they can’t do it over phone because I went through a third party (hotels.com). They said to make the change at the property upon arrival. Once I arrived, they almost doubled the rate and I had no choice but to agree with the new unexpected price.