Ocean Dream Cancun

I booked the deluxe room with bathtub. When we arrived we were given a room with 2 separate beds. We were advised the room we booked was not available and to compensate we received a "complimentary" breakfast. The next morning we went for breakfast and before we even finished they gave us the bill. We explained the situation to the manager at the restaurant and he knew nothing about it and made us feel as though we were trying to run away without paying. So we ended up paying! We then went to reception to get our actual room and were told that the room was still not available until the next day. We were so angry and asked for a refund and said we are leaving. The manager came and did something on the computer and somehow made our room available. He walked away without talking to us or even apologing. We expressed how annoyed we were at this situation and we were told that we should be happy because they changed things around for us. AS IF THEY DONE US A FAVOR BY GIVING US THE ROOM WE ORIGINALLY BOOKED ANYWAY?! We went to our room and things only got worse.. There were 2 dirty towels, and no hand towels, face towels or floor mat. The bed was stained with dirt and blood. The floors were stained. The bathroom was dirty and there was hair everywhere. The shower was cold. The housekeeping was the worst ever. THE SERVICE WAS HORRIBLE! We checked out 1 day early and stayed at another hotel for our last day in Cancun and I am so glad we did. STAY AWAY FROM THIS DISGUSTING HOTEL!

Amazing, we love this place...and the beach is absolutely fantastic, one of the best beach in the world

My stay was a last minute booking and expected nothing but once we got checked in everything was exactly as described online if not better! Will definitely go back!

Overall we have mixed feelings about Ocean Dream - the location is awesome, a walk from everything so never need to deal with taxis. The food was Amazing!!! The all inclusive option included a la carte breakfast and dinners - food was available all day until about 10pm. I love how small the resort was - it never took long to get anywhere - the outdoor Infinity pools were great and right on the beach. The beach front was gorgeous!!! Water beautiful. The bean bag lounge chairs were AWESOME!! (Could have had a bit more). We could walk down the beach downtown to the clubs as well. Super market was close. A lot of great things!! There were things they could definitely improve. The room ceiling was leaking a bit and had to be fixed. The toilet was clogged on the first day - no issues after they fixed it. The service for food and drinks was slow and didn’t seem very organized. Or it was inconsistent. Sometimes quick and friendly and other times it felt like we were imposing on them. Snacks during the day was quicker but dinner at night was very slow. They need more staff for dinner. The first night we were there for dinner the waiter was amazing!! He was Basically running! But after that , the service went down.

Hotel room smelled moldy. Shower head was clogged and only about ½ the holes worked. Bathtub in room never got hot water. Reception on the tv was static and kept cutting out. Of our 3 hotels we stayed at on our trip, this was by far the least impressive.