1 Hotel Central Park

Outstanding place.

We have stayed at many hotels across the world and we are always a huge fan of attention to small details and willingness to serve us as guest. Not only was the entire hotel and pack up all with many awesome touches but every one of the employees was gracious kind and engaging while being helpful. Most enjoyable hotel in the city in the best location to everything.

I was very excited about the property, location, feel. However, there were quite a few issues that did not equate this being close to a five star experience. First - if you end up in an inward facing room - beware. My view was the mechanics of the building and it felt and sounded like a small jet engine was taking off from my room. They did accommodate my request to change rooms the following night. Despite me calling to confirm twice the room would be ready I was still forced to wait an extended period in the lobby before I was given keys to the new room. New room - great view but shower door was broken and flooded the bathroom. My phone rang repeatedly throughout the night - but the phone didn't actually work to answer. It left me feeling like boutique was not the way to go on this experience.

Room small for the price, the employees were very friendly and helpful

This hotel is on a beautiful corner with nice plants and a large restaurant. Location is super. The restaurant is funky but service needs a boost. Advertising the chef and having the meal come with no cutlery is an example. Staff seems untrained and aloof. Cocktails are at high prices but quantity is shameful. Service is slow. The rooms are very small and there are a lot of ‘green’ touches, the best one being the room key and the hourglass in the shower reminding you to use less water. However, in a tight space, there is no need for grass, stones, 2 cardboard boxes and 2 garbage cans and no chair!! The mini bar is in the closet so it overheats. There isn’t much closet space anyway. For the price there are many hotels going green in NYC that have better amenities and attentive service staff.