The Knickerbocker Hotel

Hotel is well located and that’s about it. The hotel claimed to have black out curtains but light was coming in. To their credit they made a make shift extra barrier of cardboard to help with the light situation. Room was not cleaned properly during our stay (6 days) as same debris was witnessed on the floor all throughout the stay. To make things even worse they didn’t perform turn down service on the room for more than 48 hours even with placing the service light on every time my wife and I left the room. As a disclaimer my wife and I were out and about in the city from 9 am to earliest 6 pm every day. They kept on claiming that The do not disturb light was on and didn’t do anything about our complaint the first day. Only reason my wife and I did not leave the hotel was because we had already prepaid fully and they would not reimburse us.

Confused my reservation with someone else’s and was ready to give me a room with a king size bed for myself and 3 kids. Bell service was a bit confusing as there did not seem to be a specific station creating chaos with people checking in and out

The service at this hotel was exceptional. They gave us upgraded rooms to celebrate my mother’s birthday along with putting cake & Prosecco in her room. Very luxurious hotel.

The hotel was amazing with very friendly staff. We booked the corner junior suite which had amazing views. We called ahead of time for early check in and were told we should be able to have a room by 2pm. We arrived at 12pm and dropped off our luggage and vehicle. Everything was going well and that’s when things got difficult. We walked around the city and came back to the hotel at 330pm but no room still and past our 3pm check in time. The manager came down apologized for the inconvenience and brought us to the lounge personally and told us to have some drinks while we wait 30mins for the room to be ready, drinks on the house. We did not get a room until 530pm and when we finally got to the room no luggage. I had to go downstairs find my luggage and then bring it to our room myself. A cleaning member by the name of Joyce, apologized for the inconvenience and went out of her way to help us. I also was charged for the drinks at the lounge when I was told it was on the house. I had to speak with the beverage manger and she is trying to reverse the charges on my card but again a headache. Overall hotel is vey beautiful and comfortable despite the poor service.

Only stayed for 1 day as we were passing through NY, very nice hotel, clean and big rooms. Location is good but that does come with added noise