This is not a hotel, but an apartment you rent. They clean it daily, and towels and linens are all provided. A fully equipped kitchen is included, with a full size refrigerator. Check-in was quick and efficient, with this property's front desk. Not like a hotel lobby, but just a simple check-in and check-out procedure. Your thumb print is then used for access to get in the building complex when you have been out.
If you want a full service hotel, this is not for you. But if you want a quiet, clean apartment, in a good area, with multiple swimming pools, this is perfect. We loved it, and will stay here again on future trips to Fortaleza.