we were really looking forward to our stay as it was officially the last night of a 3 week holiday and the placed looked lovely and advertised as dog friendly. On the booking site it wasn't clear to us that we had to speak directly to the hotel about booking in the pets. We made our reservation on line and had requested a rather lovely room. However on arrival we were greeted with a rather assertive challenge that we had failed too notify the hotel that we would be bringing pets. We observed that their site said that they were dog friendly and hadn't realised that we needed to do this. In a nutshell we were left feeling that we were a bit of a nuisance, many off there rooms were not suitable for dogs, got the impression that they had had bad experiences and we ended up being given a rather cold and unfriendly attic room - not ideal at all. We then had another difficult conversation about dogs being allowed in the restaurant - not sure, depends on who was booked in as some people dont agree with dogs in restaurants. This I do understand but not really sure where the dog friendly element comes in. This was not the experience we were hoping for, the welcome was far from friendly although we appreciated a staff member Louis's assistance in ensuring that we were able to take our dogs in eventually after he spoke with the boss, and that adjustments were made to our bill that reflecting a rather less than grand accommodation. We won't be going back here.
