Hotel Coronado Thalasso & Spa

requested quiet high floor, arrived to ground floor or looked by the whole hotel meaning no private sunbathing meaning paying for room with balcony almost pointless, when discussed with staff one member rude and unhelpful when they did try to change it was for a lesser room with no refund offered. to top this off i wanted to have my granddaughter stay one night to give my son a night off (our room had 3 beds) and was told there would be a £70 charge if she stayed she is 7! shame about hotel rules and some staff other than that nice grounds and location /i will not be returng

Hotel location was beautiful. We upgraded to adult pool suite. Pools are not heated which is unfortunate as we would have loved to have enjoyed the pools. Also, for a luxury hotel they could put little touches in the rooms like tissues, Q-tips, bottled water, etc. The hotel is very noisy. We did not sleep well at all. The room above ours was extremely noisy. We complained several times. You can hear people walking all hours of the night above you and moving furniture as there is not carpet in hotel. Only tile floors. Doors slam at all hours of the day and and night. Staff is very friendly and accommodating. Spa area is nice.

Enjoyed very much and plan on going back adapt!

We arrived in the night, and didn't realise how fabulous the location is until only in the morning at breakfast. The were here for one night during Easter break in 2018, and unfortunately the weather wasn't great, because this hotel is definitely made for warmer weather. Our room was quite cold, and the we couldn't have a shower in the evening as the water was not heated during the night it seemed. Cold shower, not cool. We spent the morning in the spa because the stunning pool area was not at its best due to the chilly and windy weather. The spa is great, but the water in the spa was also cold for some reason. That was a HUGE disappointment after freezing in the hotel room first. The only warm thing was the sauna and the jacuzzi that everyone wanted to get into, and only 2 people fit there. The hotel is at an amazing location, and very beautiful, but the rooms look like they are updated a bit from the 70s. The toilets are very old, and you can hear everything from the corridor to the room. It felt like people were standing in our room talking while they were in the corridor.

Good hotel, bad service. Our stay got off to a weird start - we got to the hotel, checked in and were told our room was (let's say) number 101. We took our key, went to the room, opened the door another guest was in the room!! The lady at reception had given us access to someone else's room and instead of apologising to us and the occupant, just laughed it off and made us wait for ages to get a key to our actual room!! The lady's English wasn't very good and got obviously irritated at us asking for clean towels (housekeeping took the dirty ones and didn't replace them!) and then following up with her an HOUR later because they hadn't arrived. Overall, we were deeply unsatisfied with the lack of professionalism of the lady at reception. Other than that, the spa was very nice, the pools too and the coffee and sandwiches we had at the poolside were good too. The guy that works in the spa was also very polite and accommodating!