Great customer service, staff super friendly and helpful, room was very comfortable and had everything needed, good location and restaurant food was superb. Highly recommended.
YllÀtys oli, ettÀ aamiainen sisÀltyi huoneen hintaan. TÀmÀ olisi ollut hyvÀ tietÀÀ etukÀteen. IkÀvÀÀ, ettÀ moottoripyörÀlle ei ollut mitÀÀn suojaa, kun Etna levitti tuhkaa ja kiveÀ.
Rifugio Sapienza had everything we could hope for. Nice room, great restaurant, a super breakfast each day, and the best location for exploring Mount Etna!
The breakfast was not up to standard. The people that worked behind the cafeteria Did not tell us what was included, they
Were not service oriented at all. Other people got juice, it was not even offered to us. The day of our arrival same thing when we bought some stuff from the cafeteria. Bad service and slow service. We did try some other cafeterias at other hotels and got really good service and friendly service.
The pizzeria that was in the hotel was different and had very friendly staff and the pizza was very good.
The room was pretty old and the electric outlet was only one in the room and it almost fell out of the wall. Overall we do not think this hotel deserves so high rating however if the staff downstairs had been nice it had been a different experience. Guessing they are very bored with their jobs. The hotel is very close to the cable cars so that is a plus.
We had a lovely time in Rifugio Sapienza, excelent location, right next to the cable car to Etna, good food and large portions, lots of choice also for breakfast. Room was clean and has comfortable beds, large balcony. Highly recommend!