Hotel is much better inside than it appears from the outside. Service was excellent, our original room smelt of smoke and the staff dealt with it straight away. They provided us with complimentary drinks and moved us to another room.
No staff visible at any time. If you needed anything you had to find the staff. Lift out of order. No servicing of rooms, restaurant closed, bar deserted (no staff). Breakfast was buffet with awful scrambled egg substitute with undercooked everything! Just unwelcoming and no effort made to create a welcoming atmosphere. Blamed everything on COVID. Charged as if it was a full service hotel but no service at all. Very disappointing.
We only stayed here for 1 night. The room was very clean and a good size.
The staff members were very helpful and went out of their way to help.
We would stay here again.
Very good stay. Room was up to date, well presented and faultlessly clean.
Location is fantastic for access to Summerleaze beach; less than five minutes walk.
Had a lovely stay, really nice staff, always felt safe with our lovely Covid restrictions, lovely room, very clean...awesome shower. Kieran served an amazing breakfast in the morning and was an absolute legend.
Super friendly staff. Clean rooms and great location. What more could you want.
Breakfast was great, after which we took the 5 minute stroll to the beach and explored the rock pools etc with the Children.
It was a real break away from the daily grind, very relaxing.
We just stayed there over August Bank Holiday Weekend. The service was exceptional. Rooms were clean and comfortable. All staff went out of their way to be helpful and accommodating. Hotel restaurant was closed because of Corona. Staff allowed us to bring take away to eat at restaurant, providing us with plates and cutlery. Excellent location for beach access and walks around town. Highly recommended Hotel
We just stayed one night but had a warm welcome and a great room with a view over the river and old church. The Decor is fun and being able to walk (150 yards) into town was great. Tasty breakfast with good service. We will definitely return
Nice hotel,the tv didânt work until the staff member re tuned it,then it was no problem.the ceiling fan did not work until the staff fitted a new battery in the remote control.both of these defects should have been checked before guests arrive.