We came to use the pool but was informed that it was closed when we got there. Check out is at 12 but we kept having people trying to enter the room prior to this time. One of the times I was alone with my baby and I was using the restroom. We got a call about 45 min after we left at 12:45 asking if we needed to be charged for late checkout because they had âjustâ checked the room and we had belongings in there which was not true because we were already in another town having lunch.
Stayed here after visiting the Carslbad Caverns room was spacious and bed was comfortable, the breakfast was excellent would definitely stay here again.
Check in was horrible due to rude receptionist, also was put in a room that didnât have a working toilet. We got this hotel specifically for the pool only to find out that it was closed