10/6 Jó
2025. március 29.
Ehh
My recent stay presented a few areas where I believe the guest experience could be enhanced. While the hotel’s modern, cashless system is innovative, the $50 incidental fee—though eventually reimbursed—added an unexpected step during check-in. Additionally, I encountered challenges with parking due to limited handicap spaces, and the overall check-in process was slower than anticipated. In my room, a malfunctioning remote necessitated a call to the front desk, leading to a brief delay in having my dinner and shower while maintenance resolved the issue. Finally, being assigned to a top-floor room without readily available carts made transporting my belongings difficult, especially while managing a fractured arm. I appreciate the safe location of the hotel, but don’t appreciate the staff that did not offer me help with my bags and hope these observations will help improve future stays.
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