Moxy NYC Times Square

It was well designed however lacking in cleanliness. Why? It smelled in the elevator and I think I saw a dried up vomit in the elevator. House keeping was done everyday but the sheets were not changed for longer staying guests which is fine but the sheets had sweaty scent to it so I had to buy fragrant candles to cover up the smell. I have a service a high rating because the service was excellent. Staff were honest and very friendly. They were willing to help whenever they can and greeted us everytime we stepped out and back in,

Loved the idea of the hotel with its trendy vibe but some of the staff are unfriendly and not very helpful. Much prefer our stay at the Marriott Central Park.

The people who helped me check in were incredibly friendly and professional. The “bouncer” upstairs at magic hour on Saturday morning was horrendous. He was rude and unprofessional. We went up just to see the rooftop after we saw the sign for brunch (as were allowed to do because we were guests) and he berated me about not bringing my coffee in (instead of saying nicely and normally that I couldn’t bring it in and would need to leave it outside). Then on our way down he practically yelled at people behind us who were trying to go to the rooftop with cameras. I understand there are rules and certain things (like cameras aren’t allowed), but there was absolutely no reason he should have treated and spoken to those people that way. Seems like a very small amount of power went right to this guy’s head. This was around 10:30am on Saturday morning. I live right in Queens so I’m not a naive tourist - I’m a native New Yorker. I can tell when someone is being rude for no reason. I’ll definitely be back to the Moxy but probably won’t visit magic hour again.

Moxy is very upbeat and trendy. I appreciated that aspect of it right when I walked in. There are a couple bar options in house, which was nice. I also got a haircut at the on-site barber shop which was convenient. The only part that was tough to stomach was I paid $300 a night for a very small room with barely any place to sit besides the bed. Other than that, solid choice.

The positives: Moxy was modern, clean and in a great location. The neutrals but may be important to others: very small rooms which is fine if you’re just planning on using it for sleep. The negatives: the bathroom doors are opaque sliding glass doors just feet away from the bed. If you’re planning on staying in the room with someone else you’d better be extremely comfortable with them, not shy about what goes on while you’re in the bathroom or be willing to ask your travel partner to step out of the room to give you privacy. Bar staff on the second floor weren’t very friendly. Rooftop bar staff weren’t very professional or welcoming. They were very vocal about being glad their shift was over with an entire hour to go before closing time. Our evening drink felt very rushed and uncomfortable.