Moxy NYC Times Square

The hotel was cozy and very clean. The elevators were the main complaint I had. They took a long time to come and due to Covid restrictions sometimes you had to wait even longer for a second one. Breakfast-to-go was not good

$100 security deposit at check in. You won’t receive back until 2 weeks. Key card to enter building never worked. I’ve stayed at many other moxy hotels and they give you a token for a free drink for staying at moxy but this location does not offer this.

Overall I had a wonderful stay. The staff was amazing and the place and rooms were clean. 10/10 would recommend

They show picture of the room on here and it’s all what it seems. The rooms are very small but aesthetically pleasing. If you don’t order a king size room you’ll be getting small rooms altogether.

My wife and I decided to do a NY staycation for NYE, and thought the Moxy would be a good choice. The hotel is in a fantastic location, is reasonably priced and has a good aesthetic. However when we arrived it was clear the hotel had been over booked, the lobby was full, elevators were packed shoulder to shoulder, on our floor it was clear that people had booked rooms for small parties and we saw and heard rooms with multiple people in them, and people hanging out in the hallways without masks. While I am sure this was an atypical situation given the holiday as the year, it was not a pleasant experience and it did not seem safe or controlled

Its amazing right downtown in the action of New York

The loft looked contemporary cute, but was stuffy and sometimes at night a bad sewer odor came in from vent. The tiny window was hard to reach over the bed and hard to open.

So here’s my review: Customer service: non existent. We asked for new sheets because ours were dirty. The guy we spoke to told us to talk to someone else. Then it took a full day for them to bring us sheets which we put on ourselves. Comfort: rooms are tiny. There’s nothing they can do about how big the rooms are. But with 2 people in a room with 2 suitcases each made the room even smaller. There’s no closet to even store anything. Cleanliness: there’s no maid service at all. We were there 4 days and never saw housekeeping. We made our bed everyday. Had to empty our own garbage into trash cans in the hallways (with no lids on them) so there was a garbage odor on our floor. The rugs in the hallways were filthy. Looked like they hadn’t been vacuumed in weeks. The ONLY thing good about this place is the location. However there’s places we stayed in the city, in the same area that were actually good quality stays and experiences.

I did not like the parking fees, it everything else was great

Love the area, rooms are very efficient. Only bad thing, cleanliness was not optimal this time. I asume it is because of the pandemic; but still...