I booked a room for my husband and I for his birthday. I called and asked if there was a way the hotel could possibkly set up baloons and a cake if I had it delivered to the room and was told to call back later. I decided not to because it seemed like that was too much to ask for. When we got there, the sweet girl from Kenya got us booked in and ready to go. We went to our room, got ready for the concert we were attending that night. When we came back, the room was humid and cool but not 68 at where we set the AC. We got back to the room around 1230am. I went to the front desk and spoke with the night girl ( from Nepal) and asked for an extra blanket, a towel and washrag. She said she was going to check the laundry and bring it to the room. This NEVER happened. At 6am, we checked out. The room was so hot and humid, neither of us slept. We had still been waiting on a towel and washrag and never got those, so we decided to just make the drive home as swe were both exhausted and tired. I notified the front desk who was the same night person and her only reply was " oh I thought you were coming to get the blanket. I reminded her that she said she was going to bring it to me and didnt." I advised her of the AC and she said she was sorry and told me she was from Nepal and her english was broken. Very nice girl I just dont think she was able to understand some of our advanced English compared to Nepal's english in which she said this herself.