Trinity Suites Downtown Dallas

Nice room which had everything. Good service. I was told by friends that live in Dallas that the area is not such a good area. But I had no problems and all was quiet.

My husband rented the room. My daughter and I had come in to town after a 10 hour trip to dallas. We were tired and just needed somewhere to stay for the night. I walked up to the counter and was told that there were no rooms even after making a reservation online. My husband went inside and was told the ame thing but we were already charged for the room. The attendant went ahead and gave us a room but began to blame us that someone elses reservation would be kicked out that paid more than we did. Once we were in the room they began to call our room and harass us. We were then told that they were not a family friendly place and that kids are not allowed but we would not get a refund. The room was very nice, I just wish that kids were allowed. I am happy that they did at least let us stay because I was tired and my baby girl was tired so we were able to get some great sleep.

This was not a good experience spent the first 15 minutes arguing with the management team because of a reservation. I walked up and was told there was no rooms available. I went online to search other hotels in the area and Trinity Is popped up with at least four rooms available. Hotels.com allowed me to book the room. I went back and claimed my reservation. That is when the arguing started. I started hearing about how since I booked online it kicked out someone else's reservation and if they complain they have to pay for the cancelled reservation about room at a different hotel. Don't understand what they were saying but either way it's none of my business if I was allowed to book online that should have been the end of the story. If other reservation are getting kicked out that's between this hotel and hotels.com not the paying guest. Horrible first fifteen minutes. I highly doubt I would have gotten this treatment at the Omni hotel or anywhere else in Downtown Dallas.

The room was very clean. The light above the mirror was not working, it had a dead bolt but no extra security chain or slider, I pushed the dresser in front of the door, also didn’t have a peep hole to see who is at the door. Personally I did not feel safe being alone. Had neon lights along the ceiling, which was weird felt like an hourly rate kind of place.

Room was clean and comfortable, however road noise, etc from poor sound insulation kept me up during the night. WiFi cut out within half hour of use. Location is not downtown. Acceptable for the price and 1 night stay.