Customer service was amazing the evening we arrived. The new owners/management were super nice, friendly, and accommodating! We always get a hot tub suite, and the beds and pillows are extremely comfy! It could be CLEANER, and we did see a “bug” on the wall, but, since we always clean ourselves, first, it wasn’t worth moving or notification, as everything else was great! Worth noting, they also have breakfast now, and we LOVED the coffee machine! They also gave us a late checkout free at 2, again, as I said, VERY ACCOMMODATING!