We recently spent a night at hotel, in our first room the AC was making a loud sound. They moved us immediately but unfortunately you could not pick up the WiFi inside our room, you had to go into the hall. I needed a small amount of ice to keep medicine cool and was charged 15 pesos each time. The pool the first night was unusable as a large group had taken it over and it was chaos.The staff were excellant. Location is ok,Decor is nice and place was clean .
Muy buena estancia
Personal muy amable
Instalaciones agradables
Sugerencias:
Que tengan precauciĂłn cuando den algĂșn mantenimiento desde que llegamos tenĂan extensiones de corriente en el ĂĄrea de niños y cerca de la piscina con un registro semi abierto
me gusto mucho la propiedad, pero lo que no me gusto es que, cuando hice mi reservacion estaba seguro que el desuyuno estaba incluido....pues me toco buscar otro lugar para ir a desayunar con mi familia, ademas parte del personal no tenia una actitud de ayudar muy agradable;esa fue mi experiencia.
No todos tenian esa actitud pues la verdad hay personas que eran muy amables y considerados,
The staff were very lovely & accommodating to any questions I had.
Room was spacious & clean.
Room was on top floor facing the pool & was extremely noisy up to 10pm when the pool closed.
Being a 4-star hotel, I wouldâve expected a bit more in the rooms - only bath towels. No hand towel, bath mat or face washers. Shampoo/cond was in a sachet.
No pool towels provided.
Good wifi connection throughout hotel.
AC in rooms, although it was extremely noisy.
Foul odour at the pool - not sure if it was from garden fertiliser or the cat that was wandering around (which I also think is not suitable for a hotel) - I wasnât able to stay at the pool for this smell. The lounge chairs werenât comfortable either.