Well let me start by saying I have never been treated like a criminal in a hotel. The maid accused my 33 yr. old daughter of stealing an iron from the room. I called up the manager, who told me her name was Lily but wouldn't give me her last name. I explained I was paying for 2 rooms, 1 for my husband and I and 1 for my daughter, and have no need for stealing an iron and she could check all our bags if she wanted too, because I could not believe this maid. Lily if that is her real name, said there was no need for that. I thought that was that, but when we checked out, they still charged us for the iron and when I refuse to pay for it she said the maid that cleaned the room the night before said the iron was in the room, therefore my daughter must have taken it because it was no longer there, and if I didn't pay for it, I could not have my passport back which they had.. Incredible!! I had no choice, I ended up paying for the iron $ 28.00 so I could get my passport back. Never in my life of travels had I, or my family such an unpleasant experience. Very unprofessional office staff. Very rude and didn't care about us all.