Hello Lisbon Rossio Teatro Nacional

The checkin was a nightmare, the front door code didn’t work (apparently it’s been faulty). As I arrived around 2 I was led to believe that there were lockers available for luggage. Unfortunately non were free and I had to take it with me around the city before checkin. As for the auto check in the server had crashed, luckily I had my phone on me to call them to check in. The kettle was also faulty which tripped the flat electrical. The switch box was behind some cupboard doors with no handles so you couldn’t get in. So I had to wedge the door open with a knife. The kitchen tap was practically unscrewed and when I did check out i had the cleaner knock on my door at 10.30 to tell me to check out (check out was 11am). All in all a pretty bad customer service experience. The flat itself was very nice, recently decorated, very modern, minimalist and clean. Shame about the service.

I was really excited to stay at this hotel as it looked beautiful on the website. First, the negative, we were given apartment 0b and I was pretty disappointed. It felt like a basement. The living area was below ground level as it only had tiny windows so high up that you have to stand on a chair to open and close them. The bedroom windows were full-sized but since it is on the ground floor there are people constantly walking by the window so you really can't even open the window coverings. Even if you open them, the street is so narrow that no sunlight comes in. The apartment was dark. There isn't sufficient lighting to make it feel bright in the living area just dull lamps. I asked to change apartments but the reception said that they were booked all month. I asked if anyone would be checking out the following day and he said it wouldn't be possible to switch me. Now onto the positives. Checkin was easy as long as you follow the instructions on the self checkin kiosk and took us no more than 5 minutes. The furnishings are just like the pictures on the website. The apartment was beautifully decorated and modern and very, very clean. We were able to leave our luggage at the apartment for the day once we checked out which was a huge bonus. The area is amazing and walking distance to a lot of great restaurants and attractions. I would love to stay here again but I would make sure that it wasn't an apartment on the ground floor. I recommend that you do the same.

We really enjoyed our stay here. The location is fantastic. The room was clean although it was pretty dusty under the bed. My only complaint is the sofa on the living room was broken. I can see someone uncomfortable with technology having difficulty checking in with the kiosk but it's manageable. The walk down the street is very steep, use caution. Solar 31, the restaurant directly across the street is really great and there's a small convenience store a bit further up on the opposite the road with very reasonable prices, (a bottle of descent wine was only 1.99). We'll stay here again for sure.

Very good comunication through whatsapp.Easy self check in.Dont need to carry keys,just use codes to open doors.We arrived ar 11am and our apartment was ready.Very clean and modern with huge bed and comfy sofa.Small balcony. Perfect location,in Lisbon city center. Downstairs are lockers where to leave luggage after check out. Everything was perfect 😊😊😊

We arrived an hour earlier and even though the room was ready and empty, we were tod we could not check in till 3 pm because of 'rules.' Even though when we had called the day prior to get the code for the building we had let them know arrival time and requested early check in . There is no lobby where you can sit. The luggage areas are small and cannot accomodate much, and the building is just off the road where there are garbage piles so you cannot stand. The check in was at a kiosk but we called from the kiosk and requested being able to just keep our luggage in the apartment but the person on the line was very unhelpful. It was to be a serviced apartment but it was not serviced daily. We had to buy our toilet paper as there is no person to call or any supply area if you run out of anything.