Hello Lisbon Rossio Teatro Nacional

I’m quite disappointed wth the choice. Not as shown on the photos and description. I didn’t expect the place to be dirty and in a very uncomfortable location. With the rate they charge, customers deserved clean sheets, clean towels, clean kettle, and working blinds. The towels are so old that it doesn’t look white anymore.

We booked an apartment for 4 people that was supposed to have a double bed and a sofa bed. When we arrived, the apartment did not have a sofa bed. It had instead an L-shaped sofa where they “assumed” 2 people could sleep on each side of the L. Moreover, the apartment is located on a street that has lots of pedestrians (and people gathering very late at night). It was a Tuesday night and the noise was so terrible we couldn’t sleep all night. They need to put noise-cancelling windows at the minimum. I am very thankful we were only there for 1 night. Else it would’ve been a nightmare. I would not reconnend this place to anyone they way it is now

Place was easy to find. Emails with instructions on checking in were easy to read and follow. Place was clean. Breakfast was delicious! Would stay here again!

It was a brilliant little apartment with everything you needed. Only problem was the bathroom was a little small and the sofa bed was not the best. Apart from that can’t fault it 🙂

The checkin was a nightmare, the front door code didn’t work (apparently it’s been faulty). As I arrived around 2 I was led to believe that there were lockers available for luggage. Unfortunately non were free and I had to take it with me around the city before checkin. As for the auto check in the server had crashed, luckily I had my phone on me to call them to check in. The kettle was also faulty which tripped the flat electrical. The switch box was behind some cupboard doors with no handles so you couldn’t get in. So I had to wedge the door open with a knife. The kitchen tap was practically unscrewed and when I did check out i had the cleaner knock on my door at 10.30 to tell me to check out (check out was 11am). All in all a pretty bad customer service experience. The flat itself was very nice, recently decorated, very modern, minimalist and clean. Shame about the service.