I am writing to express my deep disappointment with my recent stay at Hotel Newstar in Montreal. The establishment was advertised as a hotel, yet the actual experience resembled that of a low-grade motel.
From the moment I arrived, the hallways were filled with the smell of cigarette smoke. An employee openly shared concerning informationâthat the property previously had issues with bed bugs (though reportedly resolved), and that the housekeeping staff is so overworked that they are unable to maintain proper cleaning standards. My room, available at 4:00 PM, still had wet floors. It smelled like smoke, and the alternate room offered smelled strongly of urine. I had no choice but to return to the original room.
Due to these conditions and the negative reviews my children found online, they were too uncomfortable to stay with me the first two nights. When they eventually joined me, we discovered a fresh bloodstain on a portion of the bed I hadnât checked earlierâan undeniable indication that the sheets had not been changed.
I brought this to managementâs attention, and the only offer was a 10% discount. I also requested clean sheets before heading out for the day, but when I returned late at night, I found the dirty bedding still on the floor and no replacements on the beds. The front desk stated there were no housekeeping staff available and handed us new sheets to make the bed ourselves.
This experience was unacceptable, unsanitary, and extremely dishearten.
The room smelled like smoke and had mice. The door didnât close properly. We felt unsafe there so we left and found a different hotel. Itâs been several days and so far no refund. I now no longer trust hotels.com because the photos and reviews were good. Never again. NO ONE SHOULD STAY THERE.
The hotel was in a nice area. But not too close to any metro. The room was clean but very minimalist. The restaurant was not good so better to go for breakfast elsewhere. Ok hotel for the price but would look for another hotel next time.
Vraiment super meme le resto wow tres bon et la madame tres gentille.
La chambre propre et nous avons eu un trĂšs bon service .
Merci pour votre bon services.
The coffee machine and light was not working. Plus when we got out of the room, we were hearing prostitute having sex very loud on the room near us. Was very odd...