This was one of my worst hotel experiences ever, with about 40 nights of hotel stays a year. Check-in was a manual, hand-written process. There was a general sense of disorganisation, and some discussion about whether the room was paid or not. Our driver seemed shocked that they did not have driver accommodation and thought the room they proposed to him was too dirty - he decided to leave straight away. The room-type we booked, a separate structure around the pool, was not available, and we were shown to a wooden tree-house with air conditioning that did not work properly, and which was not very clean. At the reception area, a group of very unhappy-looking guests who were waiting to leave told us that there was never anyone around to help. In the few hours we stayed, there were plenty of people milling around but nobody interested to help much (although they did carry our bags, after a wait). The staff claimed the wifi was temporarily down, but I think this was a lie since the router equipment (and only computer in sight) was lying heaped in a corner, unplugged and covered with enough dust to suggest it hadn't been moved for some time. Despite allegedly being full, the place was suspiciously silent. The restaurant looked unappetising, although we did not eat there. As night fell an hour or so later, the power failed and we decided to cut our losses, call our driver back and leave ASAP. Staff were at best indifferent. Avoid at all cost.
