Boutique Hotel Saint François Xavier

Was ok....bed made a lot of noise

Great location, pictures are exactly how it looks. The only issue was the noise. The walls were paper thin and you could hear everything happening within the building and outside. Otherwise it was fantastic.

Great location in Old Montreal! Although it was not the room in the photo, and no robes were supplied, still very comfortable

I wouldn’t recommend this hotel to anybody. It was our seventh trip to Montreal and we decided to give this place a try. I never thought I can have such a bad and rude experience in Montreal. First of all it’s 2 star lofts, not 4. They send us the instructions to get in, because there is no receptionist there, but the lock code for the door wasn’t working. We spent 2 hours outside with all our baggage in winter trying to open the door and contact them. The phone that is provided is going straight to voicemail in French. Once we finally got in touch with their representative 2 hours later, because customer service from hotels.com called some other number, the representative gave us a different address to go and use the code that was provided, when I told his that such service is unacceptable, he told me that I got in the hotel so what else do I want and hang up on me. The loft wasn’t ready, people were still cleaning it, and it was after 5pm!!! Overall, horrible experience!

DONT STAY HERE

When I get to the apartment, it wasn’t that clean, also the cleaning girls still in there at our time

Perfect location, spacious apartment, quiet and nice.

This place is in exactly the right spot. It was clean an spacious. The staff was friendly. We loved it and plan to return next year.

The hotel is well located and in reasonable good condition but desperately needs capital investment, mostly in furniture and equipment. It still looks ok but ther are clear indications the last remodeling occured some time ago. There is no concierge so be sure you get your access codes before arriving at the hotel. The room was not clean. Just as an example, we could spot white dog hair everywhere. Also, it was weird that we had to bring down our trash. We did not mind but a normal hotel would have a maid to do that.

Overall we enjoyed our stay. The condo was large, nicely furnished, and well decorated. The kitchen was well equipped, bed was comfortable and bathroom was modern and clean. BAD. biggest issue is that we were supposed to have a larger condo, one with two bathrooms and two bedrooms. We were told just a few days before our vacation that that room had an air conditioner leak and we would be given an upgrade to another room. We were of course, but it was a downgrade; it was two rooms, one bathroom. This was an inconvenience as we had four people with us, and needed a second bathroom/bedroom. Also, we were never compensated for having the room downgraded. Essentially we paid for more than we got. Second, the “parking-lot” was really just an alley described as a lot. It was difficult to maneuver any size vehicle in and out, especially when the trash was put out, or other cars were parked in the actual entry way or at the back door. While we were there, another guest (in a small car), couldn’t even get into his vehicle, because the spaces were so narrow. Next, I think it would be nice to advise guests that there is a bar on the street, we were woken up at 3:00am to drunks yelling and fighting. When we arrived, the front door was wide open, the washing machine was full of towels, still soaking in water. Since it was not our responsibility to take care of this, we were unable to use it. Basically we feel that we did not get what we paid for and will not return here for our annualtrip