Home2 Suites by Hilton Columbia Downtown

Adequate but room for improvement

Let me preface my review by saying the H2S in Wilmington, NC was the only H2S we've visited so it's the standard. With that out there, this H2S was adequate, that's about it. First off the staff are AMAZING. The check-in and check-out desk staff were some of the nicest and most helpful folks I've ever met. They accommodated us quickly by putting our 2 rooms next to each other. Thank you! The rooms were clean but not spotless. I understand staffing, especially good staffing, is in short supply now. The shower was a little less clean than I would prefer and the carpet needed a vacuum. The bed was comfy but a little soft for my tastes. My advice on pillows, being your own. The hallway was hot, like no AC and the carpet was dirty. The pool was ok. The rest of the commons areas needed cleaning but weren't awful. The breakfast was very good. With one staff member, keeping the tables clean and the food stocked was a chore. The top priority was food as the tables and garbage cans were BAD! Overall the experience was good, not great, not awful, just good.

Wyman, 2 éjszakás családi utazás, 2021. aug. 20.

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Hallway and elevators had a very strong odor and our room smelled musty

Kari, 1 éjszakás utazás barátokkal, 2021. jún. 29.

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campus hotel

Clean, safe hotel. Right next to USC campus.

Matthew, 2 éjszakás családi utazás, 2021. jún. 13.

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Great stay!

2 éjszakás családi utazás, 2021. máj. 19.

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Great getaway

The staff was friendly and professional. The room was great althoigh I was surprised to get two queen beds instead of a king but that did not bother me. I waa concerned about the restaurant since we had asked the staff where to get a good burger and she said right here in our restaurant but when we tried to look it up in our directory it was not there. Everything else was great. It was a good location for food and close to our destination. I would stay there again.

Katherine, 3 éjszakás utazás, 2021. ápr. 30.

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Our family stayed here for the weekend to go to Riverbanks zoo due to proximity of location. The overall appearance and cleanliness was great. Some cons that would make me avoid and not recommend this hotel would be that rooms are not cleaned unless you stay 3 or more days. We stayed Friday through Sunday and they told me at front desk once we tried asking for cleaning that they no longer offer in room cleaning if you stay for two nights. Another issue was that phones are not answered when you try calling from your room. You must go downstairs for any request such as towels, garbage can and bags since our were extremely small. Garbage was not picked up outside of our room so we took it out ourselves. Although some of the customer service employees were great, one of them in particular gave me attitude for simply asking for a trash bag. Her response was she would see what she could do. This is just one of the many reasons I do not recommend this hotel if you have small children. I would opt to go with a chain who actually cleans rooms and will allow you to borrow a vacuum as needed which I was denied. The hotel overall is very clean and well maintained just expect to do everything yourself. The last con was that the water pressure in the shower was terrible. Showers took very long since water barely comes out. I wish we would have known this before I booked otherwise I would have passed.

2 éjszakás családi utazás, 2021. ápr. 30.

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We had to stay at the sister hotel that was connected AFTER wait with our son for over an hour and a half !! Terrible experience. Room was not clean )including and smelled weird.

1 éjszakás utazás, 2021. ápr. 10.

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The staff was very courteous and professional. The room was very clean and orderly.

2 éjszakás családi utazás, 2021. ápr. 3.

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Awesome front desk...poor service for the bar

We stayed four nights here and the front desk was great. The bartender that worked on our last night ruined it all. Very rude and disrespectful to myself and friend. When customer service is your job, your goal should take pride in your job and she was rude and ruined my dinner and time.

Nicole, 1 éjszakás utazás, 2021. márc. 24.

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I loved how clean it was there. I didn't like that there were 2 separate lines to check in. I felt it could've been easier if both hotel info to check guests in would be available on both computers no matter what line you're standing in. Being that it is two hotels in one.

1 éjszakás utazás barátokkal, 2021. febr. 13.

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