The Watson Hotel

Great location! Easy to find, close to Central Park and close to a subway station so it’s easy to get around. The hotel is over due a referb! The lifts sound like they’re going to break, our bathroom door didn’t shut properly and everything feels outdated. It was comfortable though! The beds were nice and it was clean. There was a nice guy on reception both times I went and the concierge, Margaret I think it was, was very nice and helpful. The guy that served us in the bar was rude and aggressive and all of the pool staff looked like they’d rather be quite literally anywhere else than there. They were quite rude and were unhelpful.. some of the worst customer service I’ve ever experienced! A smile wouldn’t hurt!

This is a value hotel. The price and location was right. The interior spaces are tired and in need of an update, but our room was clean and beds comfortable. Service was friendly.

The first room we got had a very musty smell on the second floor room 203 but we called the front desk even after we had taken a shower and they very quickly moved us to the 7th floor. The room is spacious and comfortable. The hotel amenities are very nice. Prices in the gift shop are extremely reasonable especially for water. The bellman was very courteous and the food in the restaurant looked delicious. The rooftop pool was beautiful

This is my first visit at this hotel and will definitely go back. The staff here was so helpful and friendly. Better yet, the room was clean and very comfortable. Really nice hotel.

A/C did not work. Excellent service