This was the most dirty 5-star hotel I ever stayed at.
I got to my room late in the even, but even in the dark I could see it was not clean. The sheets felt clean, so I decided to stay.
The dirt was more in the corners, edges, the wall, the couch. You could see that they haven’t done a full clean probably in months.
The bed was a cheap foam topper with awful dents in there.
When I told the front desk about my experience, they even shared that indeed they got more complaints about the rooms not being clean. That was the worst part for me. If you are management, and you get more than one complaint about a room not being clean, you go and personally check every room to avoid any further issues.
In short - they should replace management. They clearly are not in control and haven’t trained their staff properly.