The room was very spacious. King-sized bed, double sinks in the bathroom, very good water pressure in the shower and a living room area adjancent the balcony.
Two little details that irritated us about the room, though: two TVs responding simultaneously to same remote and no hand soap.
We would say that we experienced four (4) major setbacks :
1) the pools were emptied during our entire stay. As we had booked this hotel specifically for the pools, this was a major drawback.
2) the front desk staff. No responsiveness at all and no signs of caring for the satisfaction of guests (we interacted many times with them).
3) the breakfast was not only underwhelming food-wise, but very chaotic service-wise. It was not the typical buffet-style breakfast offer that was servced, but more of a “à la carte” offer, which was all-included. This, significantly slowed-down the service. On top of that, the wait staff was very disorganized and not efficient.
When it comes to the food iteslf, the quality left a lot te be desired for. Main example to give are the eggs benedict, which were served on a plain, untoasted hamburger bun, with a very small egg and a spoonful of hollandaise sauce. It is worthy of a 13-year-old cooking feat.
4) on our second day, the room cleaning crew did not visit our room. When we called reception, they promptly brought towels… but this is again, not to a 5-star hotel standard.