Aerotel - Airport Transit Hotel

Latest hotel building. Great breakfast buffet and service, 24 hr check in service

Vertical clean, helpful staff, in the room you have all facilities ( vertical refreshing cosmetics). Food in the restaurant cheap and DELICIOUS!!! Plenty options for breakfast and dinner- not very spicy

I booked the Aerotel on behalf of my parents as they had an 8 hour stopover in the Oman. The hotel booking was an opportunity for them to relax and have something to eat which is why the booking included breakfast for two and six hours within the hotel. My parents are both elderly; my dad is 85 and my mum is 74. My dad is also partially blind and needed a wheelchair to reach the hotel. On my parents return to the Uk, I was appalled to hear that the hotel receptionist (a woman) was extremely rude to my parents. My mum asked whether breakfast was included and the receptionist stated 3 times it was not included in the price despite the Expedia paperwork confirming this. Unfortunately as my dad is partially sighted and my mum is unable to see properly they took the word of the receptionist. They were unaware that she lied to them. This is not a decent way to treat elderly people especially when it is known they have been travelling for hours. The consequence was that my parents checked out of the hotel earlier, as they were disorientated as the breakfast that they thought they could have was denied by the receptionist so had to make alternative arrangements. I do not recommend this hotel to anyone due to the poor attitude of this particular staff member and I certainly will not be returning either to the hotel or to the Oman again. It is a disgrace that this is thought to be acceptable.

Excellent service at checkin spotless clean nice bed

I highly recommend this beautiful, clean, comfortable & friendly hotel. Very good value. Breakfast was fantastic and set us up for a long flight ahead. Thank you

Great concept! Clean and compact. Loved the design.

You need blackout blinds in the room, as travellers need to sleep during the day too and the room was quite bright!

excellent if you have late connections and want to have a decent rest.

Everything you need to relax between connecting flights. The rooms are well furnished and comfortable and insulated from any noise. Excellent customer service and great value. Would thoroughly recommend.

When I checked in, the staff tried to charge me again for the room but then confirmed that it was prepaid. The room was only available for 6 hours, although the option I chose on Expedia made no mention of a time limit.