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The Hacienda at Krystal Grand Puerto Vallarta

4.0 star property
Unwind by the ocean views or indulge in international cuisine. With helpful staff and multiple pools, your vacation just got more relaxing.

Choose dates to view prices

Photo gallery for The Hacienda at Krystal Grand Puerto Vallarta

2 outdoor pools
Property entrance
4 bars/lounges, poolside bar
Jr Suite Hacienda King | Premium bedding, minibar, in-room safe, desk
Junior Suite Hacienda Swim Out | Premium bedding, minibar, in-room safe, desk

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking available
  • Bar
  • 24/7 front desk
  • Spa
Main amenities
  • Daily housekeeping
  • On the beach
  • 7 restaurants and 4 bars/lounges
  • 2 outdoor pools
  • Rooftop terrace
  • WiFi in the lobby
  • 24-hour fitness center
  • Valet parking
  • Pool bar
  • 24-hour room service
  • 2 coffee shops/cafes
  • Spa services
Feel at home
  • Private bathroom
  • Premium TV channels
  • Garden
  • Furnished balcony
  • Daily housekeeping
  • Espresso maker
The current price is $395
includes taxes & fees
$329 per night
Feb 21 - Feb 22

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Junior Suite Hacienda Swim Out

Junior Suite Hacienda Swim Out | Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda Swim Out

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Espresso maker
Free bottled water
  • 463 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda Terrace

Junior Suite Hacienda Terrace | Bathroom | Shower, free toiletries, towels

Junior Suite Hacienda Terrace

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Espresso maker
Free bottled water
  • 463 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Swim Out King

Junior Suite Hacienda Swim Out King | Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda Swim Out King

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Espresso maker
Free bottled water
  • 452 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Jr Suite Hacienda King

Jr Suite Hacienda King | Premium bedding, minibar, in-room safe, desk

Jr Suite Hacienda King

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Espresso maker
Free bottled water
  • 463 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda King Pool View

Junior Suite Hacienda King Pool View | Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda King Pool View

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Espresso maker
Free bottled water
  • 463 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Pool View

Junior Suite Hacienda Pool View | Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda Pool View

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Espresso maker
Free bottled water
  • 463 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda Double

Junior Suite Hacienda Double | Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda Double

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Espresso maker
Free bottled water
  • 463 sq ft
  • Sleeps 3
  • 2 Double Beds

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About the neighborhood

Map
Ave. de Las Garzas 136-1, Zona Hotelera Norte, Puerto Vallarta, JAL, 48333

What's nearby

  • Hotel Zone Beach - 2 min walk
  • Puerto Mágico - 8 min walk
  • Cruise Ship Terminal - 10 min walk
  • La Isla - 11 min walk
  • Malecon - 5 min drive

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 12 min drive

Restaurants

  • ‪Porfirio’s - ‬6 min walk
  • ‪Outback Steakhouse - ‬3 min walk
  • ‪Tacos Candora - ‬1 min walk
  • ‪Lobby Bar - ‬4 min walk
  • ‪Monkey Business Puerto Vallarta - ‬2 min walk

About this property

The Hacienda at Krystal Grand Puerto Vallarta

The Hacienda at Krystal Grand Puerto Vallarta is a great choice for your beach stay in Puerto Vallarta. 2 outdoor pools provide a splash of fun, while guests in the mood for pampering can indulge in massages, facials, and body scrubs. Talvera, one of 7 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this all-inclusive hotel include 4 bars/lounges, a rooftop terrace, and a poolside bar. Fellow travelers say great things about the pool and helpful staff.

All inclusive

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals and snacks included
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 192 rooms
DONE

Arriving/Leaving

    • Check-in time starts at 4:00 PM
    • Contactless check-in available
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Antigen screening is available at no charge for US citizens (up to 2 guests per booking) staying 3 nights or more.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 13
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • WiFi in public areas*
    • Wired internet access in rooms*
LOCAL_PARKING

Parking

    • Onsite valet parking (MXN 55 per night)
DONE

Other information

    • Smoke-free property
    • Caters to adults only

Property amenities

Food and drink

  • 7 restaurants
  • 4 bars/lounges
  • 2 coffee shops
  • Poolside bar
  • 24-hour room service

What to do

  • On the beach

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Library
  • 24-hour fitness center
  • 2 outdoor pools
  • Spa services
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel

Room amenities

Be entertained

  • Flat-screen television
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Espresso maker
  • Iron/ironing board

Sleep well

  • Premium bedding

What to enjoy

  • Furnished balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Desk
  • Wired internet (surcharge)

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy.

Dining

Talvera - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Fees & policies

Optional extras

  • WiFi is available in public areas for MXN 190.00 per day (rates may vary)
  • Wired internet access is available in guestrooms for MXN 190.00 per day (rates may vary)

Parking

  • Valet parking costs MXN 55 per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property accepts credit cards, debit cards and cash.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hacienda Hilton All-Inclusive Adults All-inclusive property
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton All-Inclusive Adults
Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel
Hacienda Hilton All-Inclusive Adults Hotel
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel
Hacienda Hilton All-Inclusive Adults Hotel
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton All-Inclusive Adults
The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only
The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only

Frequently asked questions

Does The Hacienda at Krystal Grand Puerto Vallarta offer free cancellation for a full refund?

Yes, The Hacienda at Krystal Grand Puerto Vallarta does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at The Hacienda at Krystal Grand Puerto Vallarta?

Yes, there are 2 outdoor pools.

Are pets allowed at The Hacienda at Krystal Grand Puerto Vallarta?

Sorry, pets aren't allowed.

Is parking offered on site at The Hacienda at Krystal Grand Puerto Vallarta?

Yes. Valet parking costs MXN 55 per night.

What are the check-in and check-out times at The Hacienda at Krystal Grand Puerto Vallarta?

You can check in starting at 4:00 PM. Check-out time is 11:00 AM. Contactless check-in and check-out are available.

Is there an onsite casino at The Hacienda at Krystal Grand Puerto Vallarta?

No, this hotel doesn't have a casino, but Vallarta Casino (2-min drive) and Winclub Casino Platinum (4-min drive) are both nearby.

What is there to do at The Hacienda at Krystal Grand Puerto Vallarta and nearby?

The Hacienda at Krystal Grand Puerto Vallarta has 2 outdoor pools, 4 bars, and a 24-hour fitness center, as well as spa services and a garden.

Are there restaurants at or near The Hacienda at Krystal Grand Puerto Vallarta?

Yes, there are 7 onsite restaurants, featuring international cuisine.

Does The Hacienda at Krystal Grand Puerto Vallarta have any outdoor private spaces?

Yes, every room features a furnished balcony.

What's the area around The Hacienda at Krystal Grand Puerto Vallarta like?

The Hacienda at Krystal Grand Puerto Vallarta is a short 10-minute walk from Cruise Ship Terminal and 11 minutes' walk from La Isla. Travelers say that the hotel is in a great location.

Reviews

7.8

Good

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Good

lloyd, 9-night trip
Verified Hotels.com guest review

10/10 Exceptional

Alan, 8-night trip
Verified Hotels.com guest review

10/10 Exceptional

The Krystal Grand resort exceeded all of my expectations when I booked it and I am definitely interested in staying again in the future.The food options are great, the rooms are clean and you can get house keeping services daily plus they restock the mini fridge daily with plenty of water and soda and some beer. The staff are very friendly and helpful. The only real issue I had was that there is no laundry room to use and the resort charges very high fees to wash your clothes for you. Make sure to bring enough clothing for your trip or wash them somewhere else!
Rob James, 6-night romance trip
Verified Expedia guest review

6/10 Good

Michele, 4-night trip
Verified Expedia guest review

8/10 Very Good

Staff were great , can tell they are passionate about their jobs, food in buffet was not great , felt like dinner they just repurposed food. Mashed potatoes for lunch, then dinner mashed potatoes with spinach , next day same big cheese added in 😆. No Guacomole available anywhere at resort. Gym needs some TLC, many machines not working or broken
Shannon Lee, 8-night family trip
Verified Expedia guest review

2/10 Poor

Gurpreet, 7-night trip
Verified Expedia guest review

4/10 Fair

Lawrence, 1-night trip
Verified Hotels.com guest review

6/10 Good

We had a mixed review for our stay. We were in the adults section, the pool was nice and clean. We did not know that the adults section is separate from the main hotel and hence no ocean view/breeze... To add to that there was construction going on blocking most of the ocean view on the main hotel section. We also had to switch 3 rooms because the first 2 had issues with the AC chiller and were very hot and humid. Most of the staff members were nice and helpful to their best abilities. We got a "I have too much work" response from one receptionist when we were asking about the room switch but we were also able to do a late checkout from a different receptionist which we really appreciated.
Rami, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

The property is beautiful and comfortable. The food is not very good.
Jacob P, 4-night family trip
Verified Expedia guest review

6/10 Good

Stayed for a 3 day trip in Swim Up room , loved the room and cost, little noisy on last night . Food was edible but we preferred food out of the resort. Staff was very helpful and friendly.
Gilbert, 3-night romance trip
Verified Expedia guest review

8/10 Very Good

Muy buen servicio
Maria, 3-night trip
Verified Expedia guest review

8/10 Very Good

Staff was amazing and so was the pool and gardens. Loved the coffee shop.
Stacy Christina Lopez, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Marlene, 4-night trip
Verified Expedia guest review

8/10 Very Good

Cole, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Maricela, 2-night trip
Verified Expedia guest review

8/10 Very Good

Juan, 3-night trip
Verified Expedia guest review

6/10 Good

The rooms are beautiful although the air conditioner in our room was broken and staff never responded to calls to repair it. The property itself is beautiful. Unfortunately the place is priced for the 18-20 something market so there is more of a young party atmosphere with many folks drunk and wearing their shirts and clothes in the pool. I’m not one for swimming in a wash basin. It is not your typical all inclusive in the sense that the restaurants close early and for some reason, check-in is at 4 pm and reservations for the a la carte restaurants close at 3 pm. So if you are staying for one night you are forced to eat in the buffet which have very limited options. There is a sushi restaurant open round the clock and the sushi there was actually decent although we found ourselves surrounded by drunk kids which was not the ideal atmosphere. The resort was not bad but it just was not geared to our mid 30 age bracket and the food quality and choices are significantly less than other area resorts with the same ratings.
Barry, 1-night romance trip
Verified Expedia guest review

4/10 Fair

Liz Fernanda, 2-night trip
Verified Expedia guest review

10/10 Exceptional

We enjoyed our stay very much. Our swimout pool and Hacienda suite were kept well stoked and cleaned. Staff bussled around replacing drinks and cleaning tables. We were continually offered refills and checked on. The Omlete station at El Buffet was amazing and the steakhouse sinner was out favorite. We had an amazing time. Some staff found out it was our anniversary and we had champagne, and special desserts prepared for us at dinner and again later at the bar. The staff was fun and respectful. The AC and bottled water in the rooms were very refreshing. We would absolutely go back. Salud to Carlos, Wencesloa, and Brandon for making our trip extra special!
Diedre Lynn, 4-night romance trip
Verified Expedia guest review

8/10 Very Good

Claudia, 3-night trip
Verified Expedia guest review

8/10 Very Good

Needs more dinning options and maybe a small portion menu for dinner , due to people who have diabetes or any weight loss procedures. Also fresh fish on the menu would be excellent versus farm raised tilapia fish . Due to being next to the ocean. Needs to have an ice maker / bucket for guests use .
Jennifer, 2-night romance trip
Verified Expedia guest review

2/10 Poor

Terrible experience! No AC in the room! Pool was terrible! Bugs in the room! Food was terrible! Very dirty room! Buffet was dirty! Restaurants are low level! They were all full!
Sahar, 1-night trip with friends
Verified Hotels.com guest review

6/10 Good

Silvia, 3-night trip
Verified Expedia guest review

2/10 Poor

AC did not work in none of the swim outs so I was told after ours was not working. They moved us to the hotel next door with a swim out but nothing as nice as the hacienda this other hotel was noisy the swim out was dirty and shallow. Ever since the name change from Hitlton to grand Krystal this place is going down hill fast
Esteban, 4-night trip
Verified Orbitz guest review

6/10 Good

The property is very pretty and the rooms are very nice however that’s all the good I could say, the food is very mediocre only breakfast was good. The concierge staff is weird, staff at breakfast and around the pool were the best. The worst were the mosquitoes I’ve never been to a resort with so many mosquitoes, my partner got bit at least 25 times. Do note; there are raccoons at night.
Nathalia, 3-night romance trip
Verified Expedia guest review

General property information

Travelers Say
"COMMON AREAS: the pools were nice, the poolside staff was great."
Reasons to Book
Outdoor Pool & Property Cleanliness
Check-In Time
4:00 PM
Check-Out Time
11:00 AM