10/4 Megfelelő
2025. január 13.
Hospitality training needed
After driving five hours to drop my child off at college, I came into the hotel at around 2 PM. I know check-in is at 3, but when I got there, the hotel was completely empty. There wasn’t a car in the parking lot or garage. When I walked to registration, the clerk was too busy filling the soda refrigerator to turn around and help me. I said I’m checking in and he said you’re gonna have to come back later. I don’t have any rooms ready. Silence. I have never had anyone say that to me. It wasn’t like I was coming at 11 AM. It was 2 PM on an 3 PM check-in. When I came back at 9 PM, the new desk clerk was extremely helpful and kind of alluded to the previous clerk not helpful without me complaining. In fact, he even offered my family a free drink from the cooler. If you read the reviews of the hotel, you’ll see that people have had trouble with clerks being helpful. If you know that you have a clerk that’s not helpful and doesn’t understand what hospitality is maybe perhaps they need more training or a new clerk. On top of that issue the hotel allows dogs, which is fine but when your walls are paper thin and the dog barks endlessly, that’s not a good combination. In the morning, I was woken up by an alarm set in the vacant next room. The walls were so thin that I could hear the alarm as if it was in my room. In addition, the toilet wasn’t properly cleaned. There was fecal residue. Overall, now what I expected from a boutique hotel.
Robert
Robert, 1 éjszakás családi utazás
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