We booked a deluxe room for 3 adults and was surprised to be sent to an attic that is accessible only by a staircase without railing. The room seems half finished with non-painted walls, largely unusable space due to roof space, beams with wide cracks throughout and carpet with damp patches. Amenities-wise is also half stock. No body lotion, no tissue boxes, no fridge, no towel hooks in bathroom, nowhere to use the water boiler except on the floor. Chairs were right under the pitched roof so they were effectively for decoration only. Only skylights exist, no proper windows. Warehouse accommodation should not be called deluxe. Even with the narrow stairs and knowing we have large suitcases, no help was offered to take our luggage.
On complaining that the room is not what I booked, the reception was trying to give the excuse that each room is individually decorated and they cannot show pictures of all rooms. Until I pointed out there is no curtains, a feature of the booked room that she agreed to move us, but only till the next day as they are full. So we have to stay in a warehouse but paid a premium for the night. What a joke. Not recommended.
P.S. after the move, we were allocated a normal deluxe room that looked like the photos.
