The Royal Park Canvas - Ginza 8

It gave me the impression that staff were not very welcoming nor helpful, though I came across cheerful and helpful ones at times. Cleaning staff were friendly though. Only microwave and ice machine were allowed for use in the shared kitchen. Spacious bathroom, room is very dark even with all the lights switched on. Trying just to write some notes was uncomfortable. Sensor light for the toilet area is a nuisance. The room has no air purifier and windows cannot be opened. Many things were already not working properly - massage function in shower head, shower door had trouble closing up, lighting under the bench not working, for such a new hotel. I also encountered phone messaging system malfunctioning, red light kept on flashing even when there was no message. I called twice to have it fixed, each time I was told it had been fixed when in fact it wasn’t. In the end I gave up and covered the phone instead so I can sleep without the bright red flashing light. Morning came and the light was still flashing. Staff was unfriendly and unhelpful with the issue. Instead of a pleasant greeting to the guest, they asked bluntly why I called, put me on hold three times - each time over a minute. After each hold, I was asked again why I called and re-explained the whole issue.

For the price we paid royal park canvas 8 exceeded our expectation. The size of the room is “big” for Tokyo with separate bath and toilet. Very new and modern design. The lounge on level 2 is very cozy. The staff speak well English too.

The hotel is very well located being right in Ginza and everything within in great condition being very new when we stayed. We like the hotel chain as we have stayed in its various hotels in Tokyo as well as Kyoto and we are always pleased with our stay. Staff are helpful. e enjoyed our stay very much.

The room was a bit dusty. There were not enough of dryers. The dryers were not hot enough. Hence it takes a long time to dry the clothes.

Location is everything. The hotel was literally ten steps away from the main road of Ginza. It is 370 meters away from both Ginza and shinbashi stations.We would definitely stay here again.