Spacious and great amenities. Enough space family and extras including dishes, dishwasher, fridge, microwave, etc. Only (not a complaint, more a suggestion)..better variety of breakfast options. Esp for vegetarians. Overall wonderful stay.
We were looking for a safe in the room but we didnât find one, no biggie though. Room set-up is really home-y w/availability of kitchen stuff like plates, glasses, utensils, etc. Staff are nice. Hotel could use updating but cleanliness is on point. Plenty of parking. Breakfast food is good. Pool is decent size for morning laps. We didnât use them but it was good to know they have a gym and laundry area.
Upon checking in late, hour and half past check in time, room was not ready. I was told by the front desk clerk âit happensâ.
The breakfast buffet was the same offerings practically every day so it got old after a weeks stay, basically fixings for breakfast sandwiches, waffles, & cereal. This hotel has no restaurants or food offerings other than the breakfast buffet.
The free universal shuttle that was advertised had to be reserved at another hotel across the street and offered very limited times and seats available. Ended up using Lyft for our Universal excursions.
The place was great . The breakfast was great . The room was spacious and clean loved how close it was to universal . The only downside was the laundry They recommended to their sister hotel across the street . To say that this is a Hilton hotel chain says something completely different then what I experienced . You need a key card after a certain time to get into the building. I waited for the door to open and the guy saw me and he took about 5 minutes to open the door. When I explained the situation and asked where their laundry facility is located he told me he didnât know . The janitor had to answer where the laundry was located. We walk to the elevators and the janitor runs to us to tell us that it broken . (It would have been nice if the front desk guy couldâve told us that to being with and point us in the right direction). Mind you I asked him if I could get a key card or if I needed a key card to get in the laundry he said no. We get upstairs and we need a key to get into the laundry. A guest lets us in and there is no power button on the washer . I used the phone to call the front office to ask where the start button was and his exact was were âI have no ideaâ. Another man came in (no uniform) just black pants and shirt . Nothing about who he was nor hotel logo. (Which I feel like is very unsafe because Iâm not sure who he is )He didnât know how to work the washer either. Needless to say I spent 2 hours of my time and $3.00 of my money just to WASH ONE load of