This was a great property, with a gorgeous view! It was clean and a lot of thought went into this particular unit to include bottle of champagne, restaurant gift card and extra towels. The full, well stocked kitchen with kitchenware was very nice as well. However, limited access to the front desk staff and horrific parking/parking garage is an absolute turn off! The staff are not very helpful. They are the reason for this unit not being a 5 star unit. I understand there is a line of separation of responsibilities between the hotel and the iCoconut Grove unit but with the hotel
staff and parking being the very first impression, it was an immediate disappointment. The security guards refused to assist as they sat in the parking booth (both the male and female), I called to the front desk for about 25 mins, to report the hot water that went out (maintenance call); however, they continued to only pick up and immediately hanging up the phone.I tried the main reservation line and the hotel did the same to the reservation desk. Overall, this was a great stay but a few things pertaining to the property itself was a turn off.