10/2 Rossz
2025. január 15.
Horrible experience at the Keene Best Western Hote
Best Western has always been my priority everywhere i stay if there is one within the location I am travelling to.
This stay in Keene was the worst i have ever experienced, We got in very late due to weather conditions and airport delays and were given a room where the heater was faulty in 24-degree weather, the attendant at night tried everything but was unsuccessful and he sent the maintenance man in the morning who confirmed there was an issue with the unit. One side was blowing hot and the other vent was blowing cold. He (the attendant) promised to let his manager know as I insisted on getting some discount for the inconvenience. The second night i approached the from desk to ask for the Manager and i met the most rude receptionist i have ever encountered. Her name was Elsie, she was extremely unprofessional and cared less about customer comfort. Even when i told her Best Western or her Manager will be concerned about her attitude, her response was to go for it. This experience has brought a very bitter taste which definitely will have an impact on my decision to stay in a Best Western hotel any where around the world and I will definitely share my experience with all my travelling friends.
I am also attaching a copy a copy of the roach that was running around the bathroom.
Moriam
Moriam, 2 éjszakás családi utazás
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