10/6 Jó
2024. december 26.
Poor display of.professionalism.
Majority of staff were excellent and accomodating. The general manager is extremely rude.. doesnt offer solutions, just jumps to " ill just delete your current and future reservations". This happened to me because she interuppted a conversation i was having with an employee about check in. I asked her to please not interrupt and she quickly escalated to " IM A GENERAL MANAGER, IM CANCELING YOUR RESERVATION". her employees took a step back in disbelief. I salvaged my booking.. bit my tongue and said nothing more.
We were booked on 5th floor, room wasnt finished. Unmade bed, no trash bags in trash cans. Dirty towels. House keeping was gonna take care of it. But she refused
She made us move from 5th floor a king room that was ready, she made us vacate.. and our dirty room. We did not ask to be moved. But she forced us to move both rooms.
I also winessed her use the same tone and statement to others and people on the phone. " im cancelling your booking and putting you on the list of not allowed to book".
Her poor employees. They are so sweet and hard working. Could not apologize enough for her behavior. Very sad display of professionalism at that level of management.
victoria
victoria, 5 éjszakás üzleti út
Hiteles Hotels.com-vendégértékelés
