Staff were friendly and helpful BUT we were charged twice AND we were in a VERY BASIC
basement room with no window and a dreadful smell. They did offer to move us after one night, but we had so much stuff and not enough time to make the move.
The Room was poorly designed with very bad lighting and insufficient plugs by the bedside. The exterior of the shower enclosure and the metal trim was dirty and rusty. The shower tray was cracked. The shampoo/soap pump didn’t work. The bathroom door didn’t fully open so you could bump into it unexpectedly. When we arrived, the safe didn’t work.
On the good side, it was a reasonable price, there was an in room fridge, and the bed was comfortable. Staff were very helpful when I needed to have a room where I could access my phone service as it was inaccessible in the basement.
I might have planned to go back, but given that they have charged, or have attempted to charge me twice, I might change my mind on that.