Paid for the room on hotel.com, used a different card for security deposited that I was assured would be returned and fall off but will show as pending. The room I was given literally was just occupied as in someone had to have just left the room. Went back downstairs was given a key to a different room but was charged again on my credit card that I used for the deposit. Condition of hotel was so bad we left after a few hrs and just waited at the airport to fly out. Now in the process of disputing the charges
These guys charged my deposit 3 times. Totally screwed me over because I had no money on my trip. Told me it would be between 3 and 10 days before I would get this back. So ridiculous. We ended up leaving and getting a better room because his place was gross. It smelled like cigarettes and pee.
We reserved our room days before our arrival, did the online pre-check in, indicated our estimated arrival time as 9:00 pm, only to have them call us at 8:00 pm the night of our arrival and tell us they "overbooked" our room and had nothing for us. When asked what we could do, they offered no alternatives and we were told "call hotels.com."
We were traveling in with 4 young children and had to deal with getting reimbursed through hotels.com and finding last minute arrangements.
Upon checking there was one person working for the whole hotel. Elevator broken and ceiling had holes. We had to take the stairs, foul order in the stairs way very bad. We got to our room, and someone else was already staying in the room, went downstairs I told front desk Grieg about the room , he said that room was suppose to be empty, so he gave me another room 201 .
AC wasnât working at all it was so hot we end up leaving, check out, I really hoping I get my money back was suppose to stay 2 night. And Security was to busy chatting instead of working
The staff was really nice and understanding. They accidentally charged me (due to an system error) and they had it fixed farley quickly. Besides the usual shady characters this hotel was nice for the price. The only other downside is the elevator was out, so we had to use the stairs. Said stairs always smelt like piss. Ive read many reviews crapping on not knowing the 100$ deposit, maybe they recently decided to add added a warning on the check in counter, so props for that.