The lady who checked us in on Oct. 11 was extremely helpful with an unusual piece of luggage we had, finding a suitable storage space and arranging a large enough taxi to airport for us. This hotel is in a lovely old building within easy walking distance of everything we wanted to see and do. Our Standard Double room was quite spacious and very clean. Overall the room could use quite a few touchups and updating of fixtures, but mainly cosmetic. Room was not very soundproof; there was no street noise at all but a lot of noise from other people using same foyer entryway and room above us. But would still recommend this hotel for great location, charm, staff, and service.