2/10 Poor
Nov 20, 2024
Would not Recommend
The hotel is lavishly decorated and is simply beautiful on the inside. The room decor is amazing. However, there is no microwave in the room. Also, they have a separate resort fee which you pay upon check-in. The beds are very very uncomfortable. It seems as if there is no mattress. The refrigerator is a part of the room and should be checked and cleaned. My refrigerator had a hair in it. I reported this to the front desk to make sure housekeeping is aware. We need housekeepers that love doing their jobs. Maintenance should be checking every room. My shower smelled like mildew and had water stains on the ceiling. There were also stains behind the shower handle. For a hotel like this, this should not be the case. Things like mildew smells and water stains should be rectified immediately. They should not have checked me into a room with water stains on the ceiling. Overall, I would not recommend this hotel until they get new mattresses, install a microwave, and fix the water stains on the shower ceiling.
Verified traveler
1-night trip
Verified Hotels.com guest review
