10/2 Rossz
2025. december 13.
There was a dirty washcloth on the sink upon check in. Snot on the shower curtain. Hair on the floor. From the moment we arrived I was not happy. I have never left a bad review for a hotel and I use hotels multiple times a year and stay in several places in Boston. I've never had a hotel charge $300 dollars for incidentals. The "manager" originally said $100 then $150 before saying "I meant $300." Instantly felt uneasy about my stay. They lowered it to $200 and they still have not released my funds after 2 weeks. They told me to contact my bank and my bank said they still have the hold on it! I have stayed at many hotels all over and that has been the highest charge ever. The first shower I took was cold-luke warm. I thought it was the time of day. Ice cold showers every day was not my ideal trip during when it's cold outside. I asked for a reciept upon checking out because I didn't trust them, they started looking my stay up and told me they couldn't provide me with a receipt because I booked with hotels.com. I have booked through hotels.com on several stays with other hotels and have ALWAYS been offered a receipt as I checkout. I then requested a receipt for the hold on my card for incidentals since that was not through hotels.com and they still would not provide any receipt.
I will say the two ladies at the front desk during the day were super friendly and nice and the head of housekeeping was too.
Erika
Erika, 4 éjszakás családi utazás
Hiteles Hotels.com-vendégértékelés
