Days Inn & Suites by Wyndham Collierville Germantown Area

It was a nice stay.

Room was clean. Check in was great and motel is in a good location. Bed was awful. Very hard and on a metal platform that made a lot of noise every time you moved. Breakfast was ok. Several options. Is very nesr a train track.

So I’ve always booked this hotel for the convenience and the location for what I need to do when I travel with my family it’s a short trip so not staying for long but my last two stays were unacceptable. First room the A/C wasn’t working so instead of getting a different they had someone come fix it which didn’t take to long. But, if the A/C isn’t working why put me in that room. Then when I come back for my next trip they try and put me in a room I didn’t book; booked the same room I always book through this site get there and they try and give me a different room. Then when hotels.com gets in contact with them to fix the issue it’s all of a sudden fixed but however when I go check my bank because they alerted me I’ve been charge by the hotel. So instead getting my original room I paid for they try and charge me again for it. And on top of that front desk staff tried to belittle me and make me seem in the wrong for asking for the right room and like I didn’t know what I what I was talking about. Even though I showed them the reservation through hotels.com with the confirmation number and reservation details.

The hotel was in a nice clean area. Very comfortable stay. The fridgerator have mildew in it.